PRIVACY POLICY

At echarlotte, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and secure your data when you use our website https://echarlotte.myshopify.com/.

1. Information We Collect

We may collect the following information when you interact with our store:

  • Name, email address, phone number, and shipping address

  • Payment information (processed securely by Shopify or trusted payment providers — we do not store card details)

  • Device information, IP address, and browsing behaviour

  • Order history and customer support interactions

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Improve our website and shopping experience

  • Communicate with you regarding orders, support, or promotions

  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We only share information with:

  • Shopify (store platform provider)

  • Payment gateways (e.g., Shopify Payments, PayPal)

  • Delivery carriers (Royal Mail, DPD, DHL, etc.)

We do not sell or rent your personal data.

4. Data Security

We take appropriate measures to protect your information. All transactions are encrypted and handled securely.

5. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct or delete your information

  • Request a copy of your data

  • Withdraw consent for marketing

To request this, contact us at verblord911@gmail.com.

6. Contact Us

If you have any privacy concerns, please contact:

Email: verblord911@gmail.com
Address: Islington Square, 129F Upper St, London N1 1QP, United Kingdom