RETURN & REFUND POLICY

At echarlotte, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your item if:

  • The item is unused

  • The item is in its original packaging

  • The item is in the same condition as received

2. Non-Returnable Items

  • Items damaged due to misuse

  • Items without original packaging

  • Clearance or final sale items

3. Return Process

To start a return, contact us at verblord911@gmail.com with:

  • Order number

  • Reason for return

  • Photos if the item is damaged or defective

We will provide the return address and instructions.

4. Refunds

Once your return is received and inspected, we will notify you by email.
Approved refunds will be issued to your original payment method within 3–7 business days.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours with photos for quick resolution.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.